Please read the FAQ about Cyber999 services and Samples of Incident Report to MyCERT. You can also refer to Definition for Common Security Terms when determining the type of attack that happened.
(hint : Click to view details)
MyCERT 24x7 call reporting is to enable Internet users and organizations to report to us and reach us 24x7 during an emergency.
This is another way of MyCERT's initiatives to encourage users or organizations within the constituency to report to us and contact us during emergency at any time and at any place. We will make sure all your calls will be responded according to our Standard Operating Procedure (SOP).
MyCERT's Call Reporting number: +6019-2665850
The Cyber999 Hotline number is 1-300-88-2999.
Our Office hour is:
Day: Monday - Friday
Time: 09:00 AM - 18:00 PM, MYT+0800
MyCERT SMS reporting is to enable Internet users/organizations to report to us and reach us quickly at any time during a security incident.
This is another way of MyCERT's initiatives to encourage users/organizations to report to us and contact us to seek appropriate advise on security matters at any time and at anywhere. We will make sure all your SMS reports will be attended speedily/effectively within 24 hours and all information will be kept confidential. In addition pls provide us a contact number to call you back if the contact number is other than the one you're using to send the report and your email address.
Please provide a brief description of the incident you wish to report and send the report/incident to MyCERT at the following handphone number:
MyCERT Incident Reporting Via SMS handphone number: CYBER999 REPORT <EMAIL> <COMPLAINT> to 15888
1.2 E-mail address
1.3 Telephone number
1.4 FAX number
1.1 Nework AbuseDetail description of the incident1.1.1 Intrusion1.2 Email Abuse (please provide the full header)
1.1.3 Denial of service attack
1.1.4 Hack Threat
1.1.3 Email Forgery
1.1.6 Others (please specify)
1.1 Suspected date and time of attack2 Please append any log information or directory listings and time zone information relative to GMT to the end of this document.
1.2 Suspected method of intrusion (e.g., name of virus, name of exploit script, etc.)
1.3 How you discovered the incident
1.4 The source of the attack (if known)
1.5 Steps taken to address the incident (e.g., binaries reinstalled, patches applied)
1.6 Planned steps to address the incident (if any)
2.1 Name of Organization
2.2 Name of Domain (e.g., mycert.org.my)
Source of attack.
Destination of attack.
Time of attack.
Those who wish to send sensitive information to MyCERT staff via e-mail, we strongly encourage you to encrypt your e-mail. Currently MyCERT supports Pretty Good Privacy(PGP) encryption, originally written by Phill Zimmermann.
If you do not have PGP installed, click here to download the PGP software.
The reason MyCERT supports PGP encryption is because it is the best technology available at the moment, and which is widely available. This preference might change as new technologies develop.
MyCERT's PGP Public Key
To use the following key, you will have to add it to your public keyring. In order to do this, copy the text between and including the BEGIN/END PGP PUBLIC KEY BLOCK lines to a text file (say, mycert.asc). Then enter the following PGP command:
pgp -ka mycert.asc [keyring]
where [keyring] is the name of your public keyring. This item can be omitted if you are using the default file pubring.pgp, or if the file is specified explicitly your PGP.INI.
More simply, PGPClick can be used by copying the key to the clipboard and clicking on the "Add Key" button of PGPClick.